INTERMEDIATE

Building Customer-Facing AI Agents

Put an AI in front of your customers and deserve the trust that requires: scope contracts and personas, grounded cited answers, layered guardrails you attack yourself, warm human handoff, and metrics that keep deflection honest.

LiveIntermediate 5 weeksreading + guided labs (prompt-level, tool-agnostic)
6 modules18 lessons5 problem sets1 capstone
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What you'll learn

  • Design scoped, on-brand customer agents
  • Ground every answer with citations and honest misses
  • Build layered guardrails and red-team them
  • Hand off to humans with full context
  • Measure resolution and CSAT without deflection theater
  • Launch a customer-facing agent in stages

Curriculum

Every lesson below is a full, written lesson — click any of them to start.

Certification

Complete all modules, pass problem sets, and finish the capstone to earn:

Certified AI Agent Developer

  • ✓ Builds grounded customer-facing agents
  • ✓ Implements guardrails and handoff
  • ✓ Evaluates agent quality

Credential format: EDOVA-AGT-2026-XXXX

Edova Academy

Certified AI Agent Developer

Awarded to

Your Name

Credential ID: EDOVA-AGT-2026-DEMO

Verified · Sample credential

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